CASE STUDY:
HEROIC TOURNAMENT
Overview
Client: Heroic Group
Project: Co-branded Community Counter-Strike 2 Tournament
Services Provided: White-label tournament operations, dedicated Discord setup, admin & player support
Timeline: May 2025 (Weekend format: Saturday & Sunday afternoons)
Objective: Deliver a high-quality, low-friction community tournament that activated both fanbases — without overstretching internal resources
The Challenge
Heroic and Polkadot needed a trusted delivery partner to execute a branded CS2 tournament targeting their combined communities. After struggling to find an operator that could meet their standards for professionalism and reliability, they turned to Nativz to take full ownership of the backend — while they focused on content, branding, and stream engagement.
The Solution
Nativz delivered the full operational and administrative setup, acting as a white-label tournament operator under the Heroic x Polkadot banner. Our role was to be invisible — and effective.
Key responsibilities included:
Creating a dedicated Discord server to manage signups, match flow, and community comms
Running full ops/admin support across both tournament days
Handling all scheduling, issue resolution, and bracket management
Working behind the scenes to maintain brand voice and community standards
The weekend tournament was delivered online across Saturday and Sunday, with Nativz ensuring a smooth player experience while Heroic focused on stream content and audience interaction.
Results
✅ Tournament participation exceeded the 64-team target
✅ Full white-label delivery enabled Heroic to concentrate on streaming, content, and community engagement
✅ Positive feedback from both client and players regarding professionalism, responsiveness, and Discord infrastructure
✅ Established operational trust for potential ongoing or expanded collaborations
What This Proved
A professional, scalable tournament doesn’t require internal lift — just the right partner
White-label delivery can feel fully native to the brand when executed with care
Trusted backend support frees top-tier orgs to focus on what they do best: community, content, and culture
Want to run a tournament without the admin overhead?
Let Nativz handle the operations — you own the stage, we’ll run the show.